Tenants – Frequently Asked Questions

What do I need to apply for a rental?

You must be at least eighteen years of age to apply. Assuming you are, you will need to submit your rental application form via our online portal. You can access our online portal here.

Is it possible to apply for a rental “sight unseen?”

No, we don’t permit potential tenants to apply for a rental “sight unseen.” We don’t allow this for two reasons. One, you will be unable to find damage prior to moving in. Upon moving into your rental unit, you will become responsible for any damage that has occurred to the property.

Two, it is difficult to ensure that the unit will fit your expectations. You may find out later that you don’t particularly like things such as the appliances, storage space, or the floorplan.

For these reasons, we recommend viewing the property in person prior to signing the lease.

That said, there is an exception. We understand that not every prospective tenant may have the time. In this case, you could arrange for a family member or friend to view the unit for you. Please give us a call for more details on this exception.

How can I view the property I’m interested in?

You can give us a call to schedule a viewing at (914)355-3277. We will make arrangements for you to view the property when it’s most convenient for you.

Is signing a lease mandatory?

Yes, it is. Most of the properties we manage come with a one-year lease, and you will have to sign it either online or by appointment. A lease is a very important document that outlines the responsibilities of both the landlord and the tenant.

How much is the security deposit?

The security deposit is equivalent to the price of rent for two months. You need to pay it in full before you can move in. For example, if the price of rent is $1,500, then you would need to pay $1,500 as a security deposit for that rental.

When is the rent due and how do I pay it?

Your rent is due on the 1st of every month. To make payments convenient for you, we offer a variety of options. These include:

Online payments: You will need to log into your Tenant Portal to pay this way. You can click here to access your Tenant Portal.
By mail: You also have the option of mailing your payment directly to our office. If you choose this option, please remember to indicate your unit number as well as your address on your money order memo.

Other options include PayNearMe and bank automation. Please take note that we don’t accept payment of rent by cash due to safety reasons.

When can I expect a rent increase?

You can expect a rent increase at the end of your lease (with a 30-days’ notice). While this isn’t always the case, we may decide to increase your rent for various reasons. These may include:

When we want to make sizable changes to your apartment. Such improvements may include the replacement of large appliances, installation of a security system, installation of a central air system, and more.
When taxes rise. Increased taxes in both income and property may force us to raise the rent to help balance losses.
When the cost of property maintenance goes up. Your landlord will pass down these costs by raising the price of rent.
When the cost of living rises. This is usually a small percentage increase which you can expect every year.

Can you waive late rent fees?

No, we cannot waive late rent fees. We are bound by the provisions of the Fair Housing Laws. According to these laws, landlords are required to treat all tenants fairly and equally.

What happens if I become unable to pay rent?

If you think you may not be able to pay rent on time, notify us immediately. Nonpayment of rent is a serious lease violation. But we understand that life may happen and you may become unable to meet this obligation for various reasons.

Failure to contact us could force us to begin your formal eviction process.

Can a manager or any of their representatives enter my home without any notice?

We will usually try to notify you of our intention to enter your home. We may need to enter your home for various reasons. The reasons may include:

Under court orders
When the manager has sufficient reasons to believe you have abandoned the premises
When the landlord wants to show the apartment to prospective tenants
When the landlord wants to make repairs, decorations, alterations, or improvements
When performing a move-out inspection

Can I change the locks?

No, changing the locks is illegal as per our lease agreement. If you have sufficient reasons to believe your safety is in jeopardy, please get in touch with us.

If your request to change the locks is granted, any associated costs will be yours to bear. We will also require that the work be done by our approved contractors.

What is the pet policy?

Different properties have different requirements in regards to pet policies. If you already have a pet, please get in touch with us before allowing it in the property.

What situation qualifies as a rental emergency?

An emergency is any situation that threatens your health or safety. Examples of rental emergencies include:

Damage caused by storms, fires, or floods
Lift faults (for apartment buildings)
Electrical faults causing damage or endangering lives
Serious roof leaks
Gas leaks
Blocked sewerage
A broken hot water system
Burst water services or flooding

If any of these situations occur, please get in touch with us. We will do our best to respond to such issues as quickly as possible, usually within 24 hours of being informed.

Non-emergencies include things like:

A door coming off its hinges
A stuck drawer
Kitchen cabinets falling apart

Still, we will try to complete these repairs as soon as possible.

Can I have a roommate?

Yes, you can have a roommate. However, we will need to screen them first to determine their suitability to live in the rental. If you decide to have a roommate without our knowledge, you risk having your lease terminated.

What do I need to move in?

In order to move in, you will need to pay all move-in costs, including the first month’s rent and the security deposit. You will also need to show proof of your renter’s insurance and sign the lease agreement.

Do I need renters’ insurance?

Yes, you do. We require that all approved tenants have renters’ insurance and require proof of this before you can sign the lease or rental agreement and move in.